Responsible Gaming at nebaje

At nebaje, responsible gaming is not a compliance checkbox — it is a fundamental part of how we operate. As Bangladesh's premier online casino and sports betting platform, we recognise that our games and betting products have real-world impact on the lives of our players and their families. We take that responsibility seriously, and we have built a suite of player-protection tools directly into the nebaje platform to ensure that every player can enjoy a safe and controlled gaming experience.

Our responsible gaming programme is guided by three core principles: prevention, intervention, and support. Prevention means providing players with the information and tools they need before gambling problems arise. Intervention means monitoring player behaviour for signs of distress and proactively reaching out when patterns suggest a player may be at risk. Support means ensuring that any player who needs help — whether mild concern or serious crisis — can access meaningful, non-judgmental assistance at any time of the day or night.

nebaje operates a dedicated responsible gaming team that monitors platform activity, reviews self-exclusion requests, manages deposit limit configurations, and handles all player-protection enquiries. This team is available through our 24/7 live chat support channel and by email at [email protected].

We strongly encourage all players to treat gambling as entertainment — not as a source of income, a way to recover financial losses, or a coping mechanism for stress, anxiety, or personal difficulties. If your relationship with gambling begins to change, the tools on this page and the support contacts listed in Section 7 are here to help you regain control.

nebaje operates a strict minimum age policy. All players must be 18 years of age or older to register an account, make deposits, place bets, or play any game on the nebaje platform. This policy is non-negotiable and applies to all players across Bangladesh, regardless of location — including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar.

Identity Verification (KYC)

During the account registration process and prior to processing any withdrawal, nebaje requires players to complete identity verification. This process — commonly referred to as Know Your Customer (KYC) — requires submission of a valid government-issued identity document such as a Bangladesh National Identity Card (NID) or passport. Verification is used to confirm both the player's identity and that they meet the minimum age requirement of 18 years.

Accounts that cannot be verified as belonging to an adult aged 18 or over will be immediately restricted and any funds held in the account will be handled in accordance with our Terms & Conditions. nebaje reserves the right to request age and identity verification at any point during the player's lifecycle on the platform.

Underage Gambling is a Serious Offence

Permitting or facilitating underage gambling is illegal and deeply harmful. If nebaje becomes aware that an account is being used by or on behalf of a person under the age of 18, that account will be permanently closed immediately and the matter reported to relevant authorities where required by law. If you suspect that a minor in your household has accessed the nebaje platform, please contact our support team immediately via live chat so that appropriate action can be taken without delay.

Self-exclusion is one of the most powerful tools available to players who feel their gambling behaviour is becoming problematic. When you request a self-exclusion at nebaje, your account is locked and you are prevented from logging in, placing bets, or accessing any game or betting product for the duration of the exclusion period you select.

How to Request Self-Exclusion

1. Log in to your nebaje account using your registered credentials.
2. Navigate to Account Settings and select the Responsible Gaming tab in your account dashboard.
3. Select Self-Exclusion from the list of available player-protection tools.
4. Choose your preferred exclusion duration: 1 month, 3 months, 6 months, 12 months, or permanent exclusion.
5. Confirm your selection. The exclusion takes effect immediately upon confirmation — your session will be terminated and the account locked.
6. Alternatively, contact the nebaje support team via live chat or by emailing [email protected] to request self-exclusion if you are unable to access your account settings.

What Happens During Self-Exclusion

During an active self-exclusion period, your nebaje account will be fully locked. You will not receive any promotional emails, bonus offers, or marketing communications from nebaje while your exclusion is active. Any pending withdrawals at the time of exclusion will be processed in accordance with our Terms & Conditions.

nebaje will make every reasonable effort to prevent you from opening a new account during an active self-exclusion period. If you attempt to register a new account during this period, your account will be closed upon detection and your self-exclusion record will be applied to the new account.

Returning After Self-Exclusion

For exclusion periods of 1, 3, 6, or 12 months, your account will remain locked until the exclusion period expires. You may then contact the support team to request account reactivation. nebaje applies a mandatory 24-hour cooling-off period before reactivating any previously self-excluded account, during which the support team will offer information on responsible gaming resources. Permanent self-exclusion is irreversible — if you choose permanent exclusion, your nebaje account will be permanently closed with no option for reactivation.

Deposit limits allow you to set a maximum amount of money that can be deposited into your nebaje account over a defined period. Setting a deposit limit is one of the most effective ways to manage your gambling budget and ensure that you never spend more than you can comfortably afford. nebaje strongly encourages all players to set a deposit limit as part of responsible account management, regardless of whether they feel they have a gambling problem.

Available Limit Periods

• Daily deposit limit: The maximum total amount in Bangladeshi Taka (৳) you can deposit within any single calendar day (00:00–23:59 BST).
• Weekly deposit limit: The maximum total deposit amount across any rolling 7-day period.
• Monthly deposit limit: The maximum total deposit amount across any rolling 30-day period.

How to Set or Modify a Deposit Limit

Log in to your nebaje account and navigate to the Responsible Gaming section of your Account Settings. From there, select Deposit Limits, choose your preferred period (daily, weekly, or monthly), and enter your desired limit amount in Bangladeshi Taka (৳). Changes to deposit limits are subject to the following rules:

• Decreasing a limit takes effect immediately. As soon as you confirm a lower limit, the new, lower amount applies to all subsequent deposits.
• Increasing a limit is subject to a mandatory 72-hour cooling-off period before the higher limit takes effect. This delay is a deliberate safeguard to prevent impulsive decisions made during high-risk gambling sessions.
• Removing a limit entirely is treated as an increase and is also subject to the 72-hour cooling-off period.

Beyond self-exclusion and deposit limits, nebaje offers additional session management tools designed to help players maintain healthy gambling habits through awareness of time and activity spent on the platform.

Time-Out / Cooling-Off Periods

A time-out is a short-term break from gambling — shorter and less formal than a full self-exclusion — designed for players who want a temporary pause without permanently closing their account. Time-out periods of 24 hours, 72 hours, 7 days, and 30 days are available. During a time-out, your account is locked in the same way as a self-exclusion, and you cannot log in, deposit, or place bets. Time-outs are activated immediately upon request and cannot be shortened once active.

Session Time Reminders

nebaje provides optional session time reminder notifications that alert you when you have been actively logged in and playing for a continuous period of your choosing (for example, 30 minutes, 1 hour, or 2 hours). These reminders appear as an on-screen notification and are intended to prompt a conscious decision about whether to continue playing or take a break. Session reminders do not force a logout — they are informational alerts designed to maintain awareness of time spent gambling.

Reality Checks

Reality check notifications display a summary of your current session's activity — including time elapsed, net win/loss balance, and number of game rounds played — at intervals that you configure in your Account Settings. Reality checks are a proven responsible gaming tool that help counteract the immersive nature of online casino games by providing factual context about the session in progress. nebaje recommends that all players activate reality check notifications, particularly for live casino and slot game sessions.

Loss Limits

In addition to deposit limits, players may also configure a maximum loss limit per day, week, or month. Once your net losses across qualifying game play reach the configured threshold within the relevant period, your ability to place further bets will be temporarily suspended until the limit period resets. Loss limits decrease immediately upon configuration and increase only after a 72-hour cooling-off period — the same rule that applies to deposit limit increases.

Problem gambling — sometimes referred to as gambling disorder — is a recognised behavioural condition in which an individual's gambling activity becomes compulsive and difficult to control, causing harm to themselves and those around them. Problem gambling can affect anyone, regardless of income, education level, or experience with gambling. Awareness is the first step toward seeking help.

Warning Signs to Watch For

The following signs may indicate that gambling is becoming a problem. If you recognise several of these patterns in your own behaviour, we strongly encourage you to use nebaje's self-exclusion or time-out tools and to reach out for professional support:

If you answered "yes" to two or more of the questions above, your gambling may be reaching a level that warrants professional attention. Please review the support options listed in Section 7 of this page and consider activating a self-exclusion or time-out on your nebaje account today.

If you feel that gambling is having a negative impact on your life — financially, emotionally, or in your relationships — please do not wait to seek help. nebaje offers direct player support through our responsible gaming team, and we also signpost players to independent professional counselling resources.

Independent Support Resources

In addition to contacting nebaje directly, we encourage players who are experiencing gambling-related difficulties to seek independent, professional support. The following types of organisations can provide confidential counselling, financial advice, and emotional support:

• Mental health counselling services: Licensed mental health professionals in Bangladesh who specialise in behavioural addiction and impulse control disorders can provide structured, evidence-based therapy such as cognitive behavioural therapy (CBT) for problem gambling.
• Community and family support: Family members and close friends play a critical role in supporting individuals experiencing gambling difficulties. Open and non-judgmental communication with trusted family members — a common value in Bangladeshi culture — can be an important first step toward recovery.
• Financial counselling: If gambling has led to financial difficulties, speaking with a licensed financial adviser or a bank (such as Dutch-Bangla Bank, BRAC Bank, or City Bank) about debt management and financial planning can help restore stability alongside behavioural support.

Preventing access to online gambling by persons under the age of 18 is a responsibility that nebaje shares with parents, guardians, and household members who have nebaje accounts. Even with the platform's own age verification and access control measures in place, adult players must take active steps to prevent minors in their household from accessing gambling services.

Practical Steps for Parents and Guardians

• Never share your login credentials with any other person, including children or younger family members.
• Log out of your neb aje account completely when you have finished your session, especially on shared devices such as a family computer, tablet, or smartphone.
• Use strong, unique passwords for your nebaje account that minors in your household cannot guess. Avoid using birthdays, names, or simple number sequences.
• Enable device-level parental controls on computers, smartphones, and tablets that children use. Most modern devices and internet service providers in Bangladesh offer parental control features that can restrict access to gambling websites.
• Install parental control software such as Net Nanny, Bark, or similar tools that allow you to block access to specific categories of websites including online gambling platforms.
• Talk to children about the risks of gambling in an age-appropriate way. Educating young people about the financial and psychological risks of gambling is one of the most effective long-term protective measures available to families.
• Do not leave your device unattended while logged in to your nebaje account, particularly in households where minors are present.

Reporting Underage Access

If you have reason to believe that a minor has accessed the nebaje platform — whether through your account or through an independently registered account — please contact our support team immediately via live chat or at [email protected]. nebaje takes all reports of potential underage access extremely seriously. Accounts found to be used by or on behalf of individuals under 18 years of age will be permanently closed without exception, and the matter will be escalated to our compliance team.